Mitsubishi Motors Vietnam

AREA MANAGEMENT STAFF

Location: Ho Chi Minh

Job Description:

• Analyze aftersales data of dealers and establish target for respective dealers
• Follow up Aftersales KPI and take action for improvement
• Control dealers following Mitsubishi Dealer Standard (MDS) and conduct MDS evaluation at dealers periodically
• Handle customer complaint through direct email/ CXI
• Support dealers operation/ Promotion/ Customer Care campaign/ Mobile service
• Apply GEMBA Kaizen to dealers; conduct training for new dealers related to service: Procedure, KPIs, MDS
• Coordinate with other sections to support dealers

Requirement:

• Education background: Bachelor’s degree with major in Automotive Technology
• Knowledge: Intensive knowledge about automotive, workshop controlling, after-sales & customer service
• Experience: At least 2 years of experience in relevant position
• Required skillset:
  • Good English proficiency & PC skills (MS Office)
  • B2 driver license
• Other requirements:

• • Cooperative and have teamwork spirit
  • Eager to learn, willing to cope with new challenges
  • Willing to travel regularly for work (e.g. business trip, dealer visit, etc.)

Benefits:

• Competitive salary
• Transportation & meal allowances
• Annual performance & salary review; salary increment due to inflation
• Total annual bonus from 1.5 – 6 months
• Premium health care package
• Additional public holiday days-off
• Opportunities to participate in overseas seminars
• Business travel allowance, overtime pay (as assigned by Line Manager)

Contact information:

Contact information: Ms. Tram Anh – Human Resources Department

Email:   anh-phamhoangtram@mitsubishi-motors.com.vn  (Ms. Tram Anh)

Notes: Please include your profile picture and expected salary in your CVs.