Mitsubishi Motors Vietnam

AFTERSALES BUSINESS STRATEGY STAFF

Location: Ho Chi Minh

Job Description:

• Study and develop new After-sales service products (especially Prepaid Maintenance Package in FY23) and study Extended Warranty business cases; Then follow up its impact after implementation.
• Lead and develop mid/long-term After-sales strategies by collaborating with related departments and sections.
• Run PDCA, make report monthly to the management about in-charge KPIs.
• Work closely with Area Management Section to visit dealers periodically, in order to understand dealers’ current situation and listen to market voice.
• Improve Service Retention and Retail Sales/CPRO
• Other ad-hoc tasks assigned by Line Manager.

Requirement:

• Education background: Bachelor’s degree, preferably with major in Automotive Technology.
• Knowledge: Understanding in After-sales business planning and basic After-sales KPI.
• Experience: At least 5 years of work experience in After-sales Business Planning and/or Product Development at OEM level.
• Required skillset:
• • Good English proficiency
  • Good presentation, negotiation & interpersonal communication skills
  • Analytical thinking, well versed in at least 1 data analytics tools
• Other requirements:
• • Can work well in fast-paced environment
  • Cooperative, have teamwork spirit
  • Careful, detail-oriented, good work attitude

Benefits:

• Competitive salary
• Transportation & meal allowances
• Annual performance & salary review; salary increment due to inflation
• Total annual bonus from 1.5 – 6 months
• Premium health care package
• Additional public holiday days-off
• Business travel allowance, overtime pay (as assigned by Line Manager)

Contact information:

Contact information: Ms. Tram Anh – Human Resources Department

Email:   anh-phamhoangtram@mitsubishi-motors.com.vn  (Ms. Tram Anh)

Notes: Please include your profile picture and expected salary in your CVs.